
So 3 weeks ago I had problems logging in to my account. I emailed them and got an answer 3 days later (not horrible turn around for a free service, I suppose). Well, last night I got *another* email from "customer service". (The original one was from Admin@--) They were telling me that they couldn't help me because the password I gave them was wrong and to send a picture of myself holding up a piece of paper with my password on it. .... Um?!
First off- 3 week turn around time?! Are these guys getting paid? Are they talking to each other? It doesn't seem like they are, otherwise "customer service" wouldn't be doing redundant work here. So. Not. Impressed. And the ironic thing is, I don't really give a rat's ass about the site and what they provide. Not even a little. It's sort of cool that I get to read up on celeb blogs, but mostly I can take or leave it. Heaven forfend that I did find it a primary source of communication.
Anyway, I think I'm hung over and have the grumpiness that goes with. Even if I wasn't I'd be boggled by this ineffective ... thingie.