Etsy question regarding the commission

My current custom-order Etsy patron told me, belatedly, that she was out of the country until last Saturday. She said she'd get back to me once she was home. Well, it's now been a few extra days and no word. At what point do I say "helloooo? Are we present?" I don't want to be pushy, but we sort of had an agreement.
edit: Ok. Sent a short note.